Congratulations on graduating! As you embark on building your career, remember that MyFedLoan offers robust customer support for any loan management issues you might encounter.
Customer Support
Common Issues and Support Contacts
Borrowers often encounter issues where payments are not processed correctly. This can lead to unnecessary overpayments, increased interest, damaged credit standing, and lower credit scores.
Contact Information for General Inquiries
For any general questions, you can reach out to MyFedLoan at:
- Mail: P.O. Box 69184, Harrisburg, PA 17106-9184
- Phone: 1-800-699-2908
Handling Credit Disputes
If you have disputes related to your credit, contact:
- Mail: FedLoan Servicing Credit, P.O. Box 60610, Harrisburg, PA 17106-0610
- Phone: 1-800-699-2908
Best Practices for Contacting Support
For immediate issues, calling customer service is more effective than emailing. Ensure you document all agreements in writing. Customer service is available from Monday to Friday, 8 AM to 9 PM EST.
Requesting Loan Statements
If you need a statement for mortgage or loan applications, you can obtain a “Loan Verification Letter” from the “Loan Details” section of your account. Always consider your options carefully and proceed with caution.